Stage Presents Store Policy

CATEGORIES

Store Policies

Shipping

We only ship in the contiguous 48 states. We do not ship to Hawaii, Alaska, Puerto Rico or the Virgin Islands. Holidays and weekends are not considered in estimated ship times.

Items will ship with UPS ground or USPS, since most are residential we have found that the USPS is the best option. Generally speaking the cost is $6.75 priority mail for 1lb bulk. It will cost $3.00 for each additional item along with a handling fee will be $3.00 per item (handling and packaging).

You must place your order via our website by choosing the items to place in your shopping cart and then checking out with your credit card. This ensures accuracy and expedited shipping on your behalf. Sales tax is only applied in the state of Wisconsin where our facility is located.

All items shown are in stock unless otherwise noted. Expect delivery of your items within seven to ten business days for standard shipping from our facility.

Cancellation

Orders may be cancelled by 5:00pm on the same day the order was placed. Any cancellation after the same day will be treated as a return and subject to a restocking fee of 15%.

To cancel you may send email to: campbroadway@epromolux.com

Returns

Items may be returned up to 30-days after delivery as long as they are in new condition and returned in original packaging. You are responsible for the return shipping and restocking charge of 15%. By emailing us, you will be issued a Return Authorization Number.

Damaged goods, due to delivery or manufacturing, must be reported to Promolux Inc within 24 hours of the damaged shipment. You will be given a Return Authorization Number at that time and the Promolux Inc. will pay the shipping back to our facility. Once received in original condition, the refund will be processed.

Items shipped without a RA number will not be accepted. When your item is returned, you shall receive a refund for the purchase price. If you return an item ordered during a free shipping promotion, you will be responsible for the return shipping to our facility. (Plus a 15% restocking fee.) Refunds will be issued via the original method of payment.

Please be sure to inspect your package before signing the delivery receipt. Make sure to note any damage with the driver and then contact our customer service department for instructions. Items with significant shipping damage should be refused and will be sent back to our facility. You must notify customer service that you refused the shipment as soon as possible.

For returns please email: campbroadway@epromolux.com

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